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Showing posts with label front desk receptionist. Show all posts
Showing posts with label front desk receptionist. Show all posts

Wednesday, October 29, 2014

Front Office Coordinator, Rosie's Place, Boston, MA

Front Office Coordinator

Posted on: October 29, 2014
Application deadline: November 24, 2014
Posted by: Rosie's Place

Rosie's Place, a sanctuary for poor and homeless women, offers emergency and long-term assistance to women who have nowhere else to turn. Founded in 1974, Rosie's Place welcomes each guest with respect and unconditional love. Rosie's Place accepts no government funds and relies instead on committed volunteers and private supporters to accomplish its effective and innovative work.
OBJECTIVE
Provide a welcoming and supportive atmosphere for guests and visitors entering Rosie's Place and to act as an effective, respectful liaison for guests seeking to access services.
HOURS
Monday through Friday, 4:00pm to 8:00pm.
KEY RESPONSIBILITIES
  • Provide reliable, dependable, punctual coverage of the Rosie's Place front office via the front desk.
  • Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere.
  • Handle all incoming telephone calls.
  • Check mail and messages, make laundry appointments, fax, copy and assist with donations.
  • Oversee the use of telephone, computer, laundry and showers. Consistently monitor guest areas.
  • Resolve conflicts in a respectful manner to maintain a peaceful environment.
  • Refer guests to advocates and help guests with emergency services.
  • Lock up front office areas in the evening and follow security protocols.
  • Additional duties as assigned by the Front Office Manager.
  • Report directly to the Front Office Manager.
QUALIFICATIONS
  • Good written and verbal skills.
  • Ability to handle multiple tasks at once.
  • Comfortable dealing with diverse groups of people.
  • Adaptable, able to cope with stress, quick thinking, energetic and a good sense of humor.
  • Able to speak Spanish preferred.
HOW TO APPLY

Please email resume and cover letter to jadlerresumes@rosiesplace.org.
Please write "Front Office Coordinator" in the subject line of your email.

Sunday, September 21, 2014

Senior Administrative Assistant, Center for Community Solutions, San Diego, CA

Senior Administrative Assistant

Posted on: September 20, 2014
Posted by: Center for Community Solutions

CCS SUMMARY
Since 1969, Center for Community Solutions (CCS) has been creating safe and healthy communities with a core emphasis on the prevention and intervention of sexual assault and relationship violence. Our mission is to end relationship and sexual violence by being a catalyst for caring communities and social justice.
CCS is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.
POSITION SUMMARY
Under general supervision from the Administrative Services Manager, provides front desk reception and administrative support to leadership in the Coastal Office, including data management and program support. Performs general office support functions for the facility as directed by supervisor. As the first, and often only, contact that many victims, community members, and other clients will have with CCS, the Administrative Assistant provides professional and courteous service to create a welcoming and caring environment. Works with the Coastal team to ensure the timely, effective, and seamless provision of services to victims and other clients, other professionals, donors, and other individuals who contact CCS seeking assistance, information, advice supports, or referrals.
DUTIES & RESPONSIBILITIES
  1. Primary Front Desk Reception and Initial Client Contact
  • Greet walk-ins, respond to their immediate needs, and creating a welcoming environment in the reception area.
  • Operate high-volume, multi-line phone system, answering and directing calls appropriately.
  • Identify service needs of callers or walk-ins, then link individuals to appropriate CCS staff and program service.
  • Provide thorough and accurate basic information and referrals to callers and walk-ins.
  • Refer non-routine, sensitive or complex issues, such as complaints, to appropriate staff.
  • Take messages accurately, forwarding them to appropriate staff in a timely manner.
  • Maintain neat front desk reception area and waiting room.
  • Follow security protocols to ensure safety of clients and staff.
  • Work as part of CCS's Coastal team to provide effective and culturally sensitive services in a caring environment to diverse clientele.
  • Ensure that all clients' confidentiality is protected.
2. Fiscal and Program Administrative Support:
  • Provide clerical and administrative support to a variety of programs housed in the Coastal Office, including but not limited to advocacy, counseling, legal, prevention & education, fiscal, HR, and development. Tasks include, but are not limited to composing correspondence, scheduling meetings, organizing files and paperwork, and maintaining agency-wide monthly calendar. Requests are routed through supervisor.
  • Endorse all incoming checks, record on log, and forward checks/copies according to protocol.
  • Mail or distribute all accounts payable checks.
  • Prepare monthly expense check requisitions.
  • Enter data into forms or electronic data management systems while ensuring client confidentiality according to protocols.
  • From rough notes, drafts, and oral instructions, type and format labels, letters, reports and other documents within designated timeframes.
  • Prepare and distribute flyers, emails, faxes, letters, and other communications as directed.
  • Organize and maintain up-to-date files and paperwork for office use.
  • Carry out special duties and projects as assigned.
3. Office Support:
  • Maintain office supply inventory. Prepare supply orders and receive/disperse supply shipments.
  • Keep inventory of office equipment as required and assist with equipment maintenance.
  • Receive incoming office donations. Schedule and oversee donation pick-ups.
  • Schedule meetings, internal events, and gatherings as requested. Set up rooms for trainings.
  • Update facility rosters, room and key/fob assignment lists, vendor contact lists, mailboxes, and after-hours' sign-in sheet.
  • Process and distribute incoming mail.
  • Schedule copier maintenance. Replace toner, and order and stock copy paper as needed.
  • Maintain fax machine. Distribute incoming faxes to appropriate mailboxes.
  • Check and refill standard office forms. Ensure adequate postage in reception area.
  • Assist with storage facility organization.
4. Technology/Communications
  • Act as the point person for all technology needs and repair requests.
  • Serve as liaison with computer consulting company for all CCS offices, including entering service tickets and daily monitoring of computer repair portal.
  • Coordinate facility alarm system and telephone system maintenance. Provide equipment training to new staff and interns. Setup email, voicemail system, and computer network permissions. Provide new staff with orientations to the facility, and phone/voicemail and alarm systems.
  • Perform troubleshooting tasks regarding servers, desktop computers , network issues, and printers.
ESSENTIAL JOB REQUIREMENTS
EDUCATION
  • High school diploma. AA degree preferred.
EXPERIENCE
  • Minimum two years' experience performing receptionist and general administrative duties.
REQUIRED SKILLS, KNOWLEDGE, SPECIALIZED TRAINING
  • Oral and written fluency in English and Spanish.
  • Strong computer skills, demonstrated proficiency in MS Office programs (Word, Excel, Outlook).
  • Ability to operate a multi-line telephone system, computer, and other standard office equipment.
  • Ability to handle a high volume of telephone calls with courtesy, speed and accuracy.
  • Ability to understand and carry out oral and written instructions.
  • Ability to work on multiple and concurrent tasks with constant interruptions in a busy office environment.
  • Excellent time management skills. Ability to prioritize multiple tasks in order to meet deadlines.
  • Ability to word process at 50wpm and enter data into Excel spreadsheet with 95% accuracy.
  • Ability to work independently with general supervision.
  • Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
PREFERRED SKILLS OR QUALIFICATIONS
  • Experience in a nonprofit or crisis services work environment.
  • Advanced skills in computer software/applications/etc, e.g., creating Publisher documents, designing Excel spreadsheets, or managing multiple Outlook calendars.
  • Ability to proofread documents.
PRE-EMPLOYMENT REQUIREMENTS
  • Live Scan criminal background clearance.
Languages needed: English and Spanish

Level of language proficiency: Bilingual fluency

Employment type: Full time

Salary details: $12.75/hr ($26,520/yr) starting

Benefits: Generous time off & holiday benefits; group medical/dental/vision; 401(k) + FSA

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
  • Must be able to sit for long periods of time.
  • Frequent repetitive hand use and simple grasping, e.g., desk and computer functions.
  • Occasional standing, walking, kneeling, bending, twisting, pushing, pulling, reaching above and below the shoulder.
  • Work is normally performed in a typical interior office work environment.
  • Ability to lift and carry up to 25 lbs.
  • Ability to work in domestic violence, sexual assault and stalking fields, which at times inherently create safety concerns.
Hrs/Schedule:40 hrs/wk; M-F, 8:30am-5:30pm
HOW TO APPLY
To apply, please send cover letter and resume to Megan Moses, Administrative Services Manager, at email: mmoses@ccssd.org

Thursday, June 20, 2013

Executive/Programs Assistant, NYC Anti-Violence Project, New York, NY

Executive/Programs Assistant

Posted on: June 7, 2013
Application deadline: June 28, 2013
Posted by: New York City Anti-Violence Project

DESCRIPTION

AVP envisions a world in which all lesbian, gay, bisexual, transgender, queer, and HIV-affected (LGBTQH) people are safe, respected, and live free from violence. AVP's mission is to empower lesbian, gay, bisexual, transgender, queer, and HIV-affected communities and allies to end all forms of violence through organizing and education, and support survivors through counseling and advocacy.

PRIMARY FUNCTIONS

The Executive/Program Assistant manages the daily operation of a busy victim service agency. The ideal
candidate will be experienced in handling a wide range of administrative and executive support related tasks
and will be able to work independently. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting a small office of diverse people and programs.

DUTIES & RESPONSIBILITIES

The Executive/Programs Assistant serves as the front desk receptionist responsible for responding to crisis hotline and walk-in clients by referring them to appropriate staff members, and occasionally assessing for safety. Duties include but are not limited to, office management tasks, such as ordering supplies and monitoring office needs, and administrative tasks for the Executive Director and Finance Department.

Specific duties are outlined in the following manner:

Administrative
Executive Duties
Provide filing and administrative assistance to the Executive Director.
Responsible for calendar management in Outlook, requiring interaction with internal and external executives, board members, community members, as well as consultants, to coordinate a variety of meetings.
Prepare reports and/or documents as need and/or requested.
Maintain confidentiality and professionalism when handling sensitive information and situations.
Coordinate internal and external meetings, including monthly internal learning lunches.
Coordinate staff meeting facilitation and note-taking.

Office Operations
Answer phones and direct all incoming calls to appropriate party promptly and efficiently.
Receive and distribute daily mail in accordance with outlined policies and procedures.
Facilitate the ordering of office supplies and/or equipment as needed.
Monitor and maintain inventory as outlined by agency standards and funder regulations.
Monitor AVP office equipment and utilities operations such as copy machines, printers and fax machines, and a/c units and electricity and coordinate response for repairs and/or replacement.
Manages space usage, and maintains aesthetic of office common spaces, i.e. conference room, lobby, kitchen.
Assist in establishing and maintaining relationships with vendors.
Assist with preparation of presentation and meeting materials.
Arrange travel schedule and reservations as needed. Maintain off-site storage unit.
Keep track of retention policy and file destruction/retention for HR, finance, board, and executive files.
Assist in facilitating the maintenance of a safe and accessible space by reviewing shared space configurations and making adjustments as needed/requested.
Coordinate and assist in the monitoring of fridge and kitchen cleaning.

Human Resources
Maintain time and effort documentation and prepare quarterly staff accrual reports.
Assist in maintenance of all HR documentation and employee related files.
Prepare office for new hires.

Finance
Serve as backup to Bookkeeper, including performing entry of financial information into FundEZ and check preparation.
Assist finance department in preparation for annual agency audit and funder site visits as needed.
Assist with preparation of grantor documentation and/or reports as needed.
Program-Related
Attend weekly supervision.
Attend bi-monthly full-staff meetings.
Attend department meetings as required.
Attend in-service trainings and external trainings/seminars as appropriate.
Assist with and attend AVP signature events.
Document program activity in a timely and appropriate manner.
Option to participate in committees, i.e. Pride, Trend Analysis, Communications

Organizational Relationships
Report to the Deputy Director, in charge of Finance and Administration.
Coordinate with Executive Director on scheduling and specific tasks.
Work closely with AVP staff in Client Services and Community Organizing/Public Advocacy and Development Departments, as well as with our community partners.

Other Duties as Directed by Supervisors

QUALIFICATIONS

Extensive experience working with LGBTQH survivors of violence.
The ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and respect for confidentiality is crucial to this role.
Demonstrated experience and comfort level interacting and building sustainable relationships with diverse stakeholders such as CBOs, community members, government officials, law enforcement and courts.
Computer proficiency, especially in Microsoft Office Suite is essential.
Proven ability to maintain confidentiality and professionalism when handling sensitive information and situations.
Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.
Bilingual in English and Spanish required.
Strong interpersonal skills.

HOW TO APPLY

Email (preferred method of application): csmith@avp.org (put "Executive/Programs Assistant" in subject line of email) or
By mail to: New York City Anti-Violence Project, 240 West 35th Street, Suite 200, New York, NY 10001or by fax to: 212-714-2627 No phone calls please.
Candidates will be notified if we are seeking an interview; because of high volume of responses it may not be possible to respond to all inquiries.