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Saturday, September 21, 2013

Manager, Donor Operations, Ms. Foundation for Women, Brooklyn, NY

Manager, Donor Operations

Posted on: September 18, 2013
Posted by: Ms. Foundation for Women

The Ms. Foundation for Women fights to eliminate barriers for all women. We fight to keep lawmakers and public figures in check, to protect and fortify our fragile successes, and to secure the same opportunities for all women in the U.S. We strategically target and tear down obstacles that stand in the way of each and every woman's health, safety and economic well-being, with a particular commitment to building the power of low-income communities and women of color. Our fundamental belief is that when even one woman is held back, it diminishes us all.

How do we accomplish all we do? By speaking out and demanding change on the most pressing issues facing women today. By investing funds — and more importantly — time, expertise and training in over 100 trailblazing organizations nationwide. By connecting these groups so they can magnify their impact. By possessing deep knowledge of women's experiences on the ground and advocating for policy solutions on the national stage.

There's more to do — and with your help, we're doing it. Because to secure a better future for ourselves, our families, our communities, this is a fight we can't afford to lose.


The Manager, Donor Operations is responsible for managing all donor operations including database, research and reporting, departmental budget, constituent tracking and reporting systems.

  • Manages the daily operation of the Raiser's Edge database
  • Implements data entry strategy to produce customized reports for Development staff
  • Performs quality control of the database by ensuring the standardization of data and coding and by developing systems and processes
  • Ensures the accuracy and integrity of Raiser's Edge through regular cleanup of the data, including National Change of Address (NCOA) quarterly requirements
  • Handles all daily data entry, including gift entry, capturing donor relationships, actions and notes when needed
  • Processes all gifts, including all received donations from phone-in, recurring gifts, online donations and pledges
  • Produces acknowledgments for all individual donors and all events donations
  • Conducts ongoing staff training support and knowledge sharing to maximize the use of Raiser's Edge
  • Troubleshoots relevant issues with Finance, Information Technology and Communications staff (for Convio), including regularly reconciling financial records and synching Convio with Raiser's Edge
  • Anticipates and coordinates software upgrades as needed
  • Provides support for Direct Mail solicitations for the consultant and internal stakeholders
  • Creates segmented lists and some production supervision for multiple direct mail solicitations annually, which includes ensuring that all deadlines for deliverables are met
  • Provides monthly revenue reports, as well as ad hoc stats, and analysis reports
  • Manages the filing of state charitable registrations for solicitations in direct mail
  • Provides weekly and monthly reports for revenue including the management of the route-to-revenue budgetary goals
  • Meets with the Development Directors monthly to ensure they are on target to revenue budgetary goals
  • Develops and manages monthly expense reporting for the department
  • Reconciles revenue and expenses with Finance on a weekly and monthly basis
  • Provides directors with timely donor research on major donors, foundations, and event donors
  • Manages the upkeep and subscriptions of research tools
  • Ensures effective and efficient daily updates on major donors and board members
  • Provides CEO with timely background information and research before donor or foundation visits, events or trips
  • Supervises the Development and Special Projects Assistant and Research Assistant to provide support to all departments, manage the entry of data, and assure quality donor service through timely acknowledgments and replies
  • Provides support to Giving Circles, including but not limited to gift data entry, acknowledgments and monthly reports
  • Ad-hoc work on Convio ranging from troubleshooting Convio/Raiser's Edge sync, retrieving stats reports, cleaning up duplicate records, and updating behind-the- hood coding for online donation pages
  • Fulfills donor requests ranging from questions about the Foundation, how to make a donation, acknowledgment letter re-issue, and updating mailing list opt outs
  • May supervise interns as needed
  • Other special projects as needed
  • Minimum of 5 years of experience in non-profit fundraising donor database management with a minimum of three years of experience managing Raiser's Edge
  • College degree required
  • Three years of experience in developing business rules and documentation for donor databases
  • Tremendous organizational skills
  • Extremely detail oriented
  • Understanding of financial reporting in a non-profit environment and the methods for balancing Development and Finance records
  • Two years of experience with donor research
  • Two years of experience with customer/donor service and retention
  • Two years of experience working with website database donor tools
  • Knowledge of Convio's database and how to manage data output to Raiser's Edge
  • Outstanding Excel skills
  • Three years of budget management and development experience
  • A commitment to the mission and values of the Ms. Foundation for Women

Please submit a cover letter and résumé in confidence to Human Resources:

Please no follow-up phone calls or faxes. We regret it will not to possible to communicate with candidates except those who most closely match our requirements. Thank you.

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