Front Office Coordinator, Rosie's Place, Boston, MA

Front Office Coordinator

Posted on: October 29, 2014
Application deadline: November 24, 2014
Posted by: Rosie's Place

Rosie's Place, a sanctuary for poor and homeless women, offers emergency and long-term assistance to women who have nowhere else to turn. Founded in 1974, Rosie's Place welcomes each guest with respect and unconditional love. Rosie's Place accepts no government funds and relies instead on committed volunteers and private supporters to accomplish its effective and innovative work.

OBJECTIVE

Provide a welcoming and supportive atmosphere for guests and visitors entering Rosie's Place and to act as an effective, respectful liaison for guests seeking to access services.

HOURS

Monday through Friday, 4:00pm to 8:00pm.

KEY RESPONSIBILITIES

• Provide reliable, dependable, punctual coverage of the Rosie's Place front office via the front desk.
• Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere.
• Handle all incoming telephone calls.
• Check mail and messages, make laundry appointments, fax, copy and assist with donations.
• Oversee the use of telephone, computer, laundry and showers. Consistently monitor guest areas.
• Resolve conflicts in a respectful manner to maintain a peaceful environment.
• Refer guests to advocates and help guests with emergency services.
• Lock up front office areas in the evening and follow security protocols.
• Additional duties as assigned by the Front Office Manager.
• Report directly to the Front Office Manager.

QUALIFICATIONS

• Good written and verbal skills.
• Ability to handle multiple tasks at once.
• Comfortable dealing with diverse groups of people.
• Adaptable, able to cope with stress, quick thinking, energetic and a good sense of humor.
• Able to speak Spanish preferred.

HOW TO APPLY

Please email resume and cover letter to jadlerresumes@rosiesplace.org.

Please write "Front Office Coordinator" in the subject line of your email.