IT Support Specialist, American College of Obstetricians and Gynecologists, Washington, DC

IT Support Specialist

Posted on: December 17, 2014
Posted by: American College of Obstetricians and Gynecologists

The American College of Obstetricians and Gynecologists (ACOG) is the premier not-for-profit organization for women's health care. Comprised of over 58,000 physician-members who are experts in women's health care, ACOG provides to its members the highest quality education opportunities, practice-oriented resources, research, advocacy, and organizational support. With headquarters located in S.W. Washington, DC, we provide a positive, supportive work environment, excellent benefits and so much more! To learn more about our organization, please visit us at www.acog.org.

The College is currently seeking an IT Support Specialist to provide technology support services for PC and Mac computers, mobile devices, enterprise and desktop software, Microsoft O365, and network components to allow onsite staff to effectively utilize technology resources.

RESPONSIBILITIES

• Provide 1^st & 2^nd level technical support (in person, via phone, remote) for ACOG staff, members and visitors
• Install, configure, maintain and troubleshoot a wide range of technical solutions relating to applications, system software, computer hardware, mobile devices (iOS and Android) and computer peripherals
• Consistently record support activities in Help Desk ticketing system and follow up as necessary to ensure staff technology needs are met
• Create, maintain and utilize base computer image for the initial installation and configuration of information technology hardware, software and peripherals used by ACOG staff
• Perform user account administration, provisioning and file rights management for employee email, phone, file stores, network and application accounts in a 220 onsite user environment
• Develop end user documentation for ACOG staff and technical documentation and training materials for IT team members
• Provide basic VoIP support and escalate issues to VoIP provider as needed
• Research technical solutions and escalate as appropriate and perform root cause analysis to proactively reduce or eliminate potential future problems
• Evaluate and procure approved hardware/software and conduct an annual physical inventory of all ACOG owned technology assets
• Contribute to planning and executing of projects, including performing project activities, providing status reports, and communicating effectively with stakeholders and management
• Actively contribute to the maintenance (patches & updates) of a secure computing environment
• Assist with staff moves/adds/changes
• Provide after-hours support as needed

REQUIREMENTS

• A minimum of two (2) years of information technology experience requiring organization, prioritization, troubleshooting, confidentiality, timeliness, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
• Bachelor's degree in MIS, Computer Science, or technology-related field or an equivalent combination of education and experience
• Preferred qualifications include one or more of the following CompTIA A+, Network + and/or Security+ certifications, Microsoft Active Directory, Exchange
• Demonstrated proficiency with Windows 7, Mac OS X, Microsoft Office applications, browsers, mobile devices (iOS & Android)
• 1 + years Microsoft Exchange or other email package admin support
• Demonstrated history of superior communication skills, verbal and written, with diverse personalities, technical competency levels, and cultures
• Experience, and commitment to, providing exceptional customer service
• Self-motivated and directed with a keen attention to detail
• Ability to effectively prioritize and execute tasks
• Physically perform essential job functions with or without reasonable accommodation, to include, but not limited to:

1. Continuous sitting or standing, typing, and writing
2. Occasional lifting/carrying up to 50lbs
3. Occasional bending/twisting/crawling on floor to address computer issues

HOW TO APPLY

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, protected veteran status, or any other basis protected by applicable law. The College is an equal employment opportunity and affirmative action employer, who participates in E-Verify.

Please complete the application online at www.acog.org/about-acog/careers-at-acog. If you need assistance applying, please contact Human Resources.