The Employment Counselor is responsible for guiding clients in transitional employment with the social enterprise from preparation for permanent placement through retention of their future job. Through one on one counseling, referrals, and workshops, the Employment Counselor will help employees prepare a professional job kit and secure permanent employment. Post placement, the Employment Counselor is also the primary administrator of the retention program – Solutions to Success – and future alumni outreach and activities. Reporting, documentation and administrative tasks related to their clients is also part of the job. The position reports to the Manager, Workforce Services and is non-exempt and part of SEIU 1021.
The Workforce Development and Social Enterprise department of the non-profit Community Housing Partnership (CHP) identifies, prepares, trains and employs formerly homeless individuals interested in returning to work as front desk clerks in residential hotels in San Francisco. Our program provides comprehensive services to enable individuals disconnected from the workforce to return to productive work with a career path. Program Participants receive training, an opportunity for 18 months of transitional employment, and permanent placement assistance through the CHP Employment Pathway.
Community Housing Partnership helps homeless people secure housing and become self sufficient. To achieve this mission, Community Housing Partnership develops and operates high quality permanent affordable housing with comprehensive property management and on-site support services. Community Housing Partnership currently owns and/or operates twelve housing sites that serve formerly homeless adults and families and has three new projects in the pipeline. Community Housing Partnership also engages in community and economic development through its certified job training programs, a community organizing project and a social enterprise that employs formerly homeless adults. Community Housing Partnership is financially stable with an annual operating budget of approximately $22 million. The organization has an outstanding staff of over 270 people, over half of whom were once homeless.
During the past four years, Community Housing Partnership experienced a reorganization of its internal operations to better manage its growth and to refocus its services on long-term impacts and outcomes. CHP is currently undertaking a repositioning of its programs and services to align with a newly developed "theory of change" model that will be implemented over the next four to six years, with the support of a committed foundation. The agency is moving towards a data driven culture and will be developing a management system for both staff performance and outcome achievement. For more information about CHP, visit www.chp-sf.org.
Work with individuals in one on one counseling sessions, through referrals, and workshops to create and execute well developed and evolving career plans
Guide all social enterprise employees through creation and completion of a Job Kit (resume, cover letter, interviewing, references)
Assist clients in applying for and obtaining permanent employment
Enroll and encourage client participation in all aspects of retention program including support modules and milestone rewards
Assist in the development, maintenance and improvement of retention program based on client feedback
Participation in support of future alumni programming
Assess and make recommendations about applicants readiness for external employment with SE/WS team
Supply barrier removal funds to clients as needed within budget parameters
Adapt personal style to meet needs of students and the needs of clients
Stay current on new resources, information, job development techniques that might benefit clients
Model professional work behaviors at all times for clients
Provide feedback to Trainers, Case Managers and Enterprise Supervisors on clients' progress toward permanent employment
Make recommendations about forward progress or additional training/coaching needed on an individual basis
Participate in case conferencing and interview panels as requested
Responsible for enrollment and tracking of clients in the retention program
Responsible for timely maintenance and accuracy of client files and records including case notes and documentation of services offered and accomplishments achieved
Responsible for mock interview coordination and enrollments in outside supplemental trainings
Others duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
High School Diploma or GED required
Minimum 2 years prior case management experience
Experience in employment services, social services or equivalent experience
Experience with vocational counseling among formerly homeless and high barriers to employment required
Ability to organize the job search process in a series of practical, achievable steps
Strong written and verbal skills
Experience in motivational interviewing techniques strongly preferred
Strong computer skills including word processing, spreadsheets, email and calendaring. Must be comfortable with all Microsoft programs including Word, Excel, Outlook.
Excellent communication and planning skills
High level of organization and attention to detail
Ability to work sensitively and effectively with diverse populations.
Commitment to working with homeless people and support for CHP's mission and culture required.