Program Manager, Crossroads Women's Shelter, Providence, Rhode Island

Program Manager

Posted on: April 29, 2013
Posted by: Crossroads Rhode Island

DESCRIPTION

To oversee the day to day functions of the women's shelter program including staff supervision and support, shelter resident relations, physical condition, and programmatic compliance relating to funders and owners. Ensures that the environment for clients is welcoming, respectful, supportive and trauma informed.

DUTIES AND RESPONSIBILITIES

• Advocates for the mission of the organization and upholds the agency's values. 
• Ensure the delivery of quality services through clear program procedures and guidelines. 
• Develop and make recommendations on policies and procedures appropriate to the operation of the program. 
• Ensure that such policies are consistent with our mission of treating shelter clients with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. 
• Ensure that policies and practices create an environment for clients that are based on trauma informed practices. 
• Ensure that funder and regulatory policies are being complied with and all necessary documentation is complete. 
• Ensure the facility meets quality standards by conducting regular physical inspections, with the Director of Facilities and individually. 
• Ensure the program and facility operates in a safe manner at all times though regular contact with the Director of Safety. 
• Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs. 
• Identify projects for grant requests and collaborate with development staff on budget for projects. 
• Provide clinical oversight and coordination for case management services for all women's shelter guests with Director of Social Services, women's shelter staff, and case advocates to ensure all shelter residents have an active case plan and assist shelter staff with supporting the clients as they work towards their goals. 
• Provide clinical supervision, oversight and guidance to staff on those shelter guests with severe mental illness, chronic substance abuse and other complex needs.
• Plan, develop, and maintain collaborations with social service, medical, and mental health providers that are helpful to our guests and workable for our staff and site. 
• Complete reports and other program administrative duties in a timely manner. 
• Work with Data Evaluation to ensure that HMIS is being utilized in accordance with program requirements, and to formulate effective program measurements and outcomes. 
• Conduct regular supervision with program staff. 
• Recruit BSW/MSW/LMHC student interns to be placed at the women's shelter and provide clinical supervision. 
• Conduct job performance evaluations in a timely manner providing staff with feedback and opportunities for growth and development. 
• Ensure appropriate staff coverage of all shifts. 
• Actively participate in/facilitate staff meetings and training opportunities. 
• Actively participate in the Management team through regularly scheduled meetings and day-to-day activities. 
• Ensure that the programs are at all times in compliance with state and federal laws including in particular, fair housing. 
• Be available and on call for emergencies at program sites. Other duties as assigned.

EXPERIENCE AND EDUCATION

Prefer a Master Degree in social work or related field with clinical experience working with substance abuse, mental illness and individuals with trauma histories. Licensing preferred. Minimum of 3 years of experience working in homeless services with some management experience preferred. Previous experience providing trauma informed care services. Experience working in shelter environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team. 
• Capacity to manage and lead people. 
• Must have good communication skills and be able to identify problems related to personnel management and be able to address them. 
• Ability to develop goals and objectives. 
• Ability to organize and prioritize work assignments. 
• Ability to prepare clear and concise reports and correspondence. 
• Ability to communicate effectively one-on-one in person and over the telephone. 
• Knowledge of diverse populations. 
• Ability to maintain confidentiality in all aspects of the work environment. 
• Strong computer skills and data entry required. 
• Requires verbal and numerical intelligence. 
• Bilingual with the ability to speak and write Spanish is desirable

HOW TO APPLY

Email: careers@crossroadsri.org

Fax: 401-521-1894

MORE / LES

Executive Director, Women's Lunch Place, Boston, MA

Executive Director

Posted on: March 14, 2013
Posted by: Women's Lunch Place

DESCRIPTION
The Women's Lunch Place Board of Directors is seeking a passionate, innovative, and collaborative leader to serve as Executive Director. The mission of Women's Lunch Place (WLP) is to provide a safe, comfortable daytime shelter, nutritious food, and services for women who are homeless or poor. The Executive Director will lead the organization in providing these services while treating women with dignity and fostering a community committed to meeting each woman's needs. Please see www.womenslunchplace.org. 

The new Executive Director (ED) will articulate a compelling vision and establish the corresponding goals and strategies to support its achievement. S/he will align and oversee the planning, implementation, administration, and management of all the programs and services and will raise the profile of the WLP in the local community as the face of the WLP. Working collaboratively with and reporting to the Board of Directors, the ED will be expected to meet annual development goals and will manage a professional, high-performing, and collaborative staff.

RESPONSIBILITIES

Organizational Vision, Leadership, and Management:

• Work in partnership with the Board to set the strategic direction and oversee implementation of organizational goals
• Develop and oversee the annual budget
• Manage, coach, and develop staff
• Strengthen a network of mission-similar partners and collaborators to maximize alignment of vision and services.

Fundraising:

• Develop an annual fundraising plan and achieve specific ambitious goals
• Identify new donors and cultivate strong relationships with foundations, individuals, and corporate sponsors and actively solicit support
• Manage stewardship of donors
• Lead and support special WLP events
• Develop a long-term funding strategy which may include planned giving and building an endowment fund

Community and Public Relations:

• Develop/continue strong working relationships with stakeholders, funders, community leaders, and collaborators
• Serve as an articulate spokesperson for the WLP
• Increase public awareness of the organization and its mission

Programs and Direct Service:

• Regularly spend time with the guests in a spirit of friendship
• Be responsible for overall operations and delivery of high quality services
• Evaluate existing programs and services for outcomes, making adjustments as needed; develop and implement new offerings based on current and anticipated needs and eliminate services as appropriate
• Align agency programs with the mission
• Develop annual and incremental program goals in accordance with the mission

Board of Directors and Advisory Committee:

• Serve as Ex-Officio non-voting member of the Board and participate actively in its Committees
• Work with the President and Executive Committee to support effective Board functioning
• Work with the Governance Committee and President to ensure ongoing Board development
• Engage members of the Advisory Committee as appropriate in the WLP operations.

QUALIFICATIONS

• Commitment to and passion for working with poor and homeless women
• Understanding of the issues facing poor and homeless women and ability to articulate this understanding to diverse audiences
• Minimum of ten years of significant senior management and leadership experience including planning, staff development, fundraising, board relations, and financial management
• Demonstrated ability to establish diverse and stable funding from individuals, foundations, and corporations
• Ability to drive continuous improvement and to build a high performance culture while balancing the needs of diverse constituencies
• Demonstrated ability to develop and sustain collaborative relationships with external organizations and stakeholders
• Ability to organize and speak at large events and to serve as the face of the WLP
• Advanced degree preferred.

THE ORGANIZATION
Founded in 1982 and open six days a week, the WLP is committed to meeting each woman where she is, providing her with the opportunity to fulfill her basic needs and allowing her to be heard. This trauma-informed service model is essential for individuals who have been misunderstood, abused, or abandoned. Those who are homeless or poor find few people to hear or validate their experiences. From this foundation of respect and trust, women begin to recover their self-worth and find the courage to look ahead. The WLP provides:

• Food and Basic Needs: With a focus on high-quality, nutritious foods, the WLP serves breakfast and lunch Monday through Saturday to an average of 200 women each day (about 62,000 meals per year). WLP also provides showers, laundry facilities, and a quiet space for napping, personal care items, and emergency clothing.
• Individual Advocacy: Our Advocacy staff assists women in accessing shelters and emergency medical and mental health care, offers support to women who have experienced violence or sexual abuse, and facilitates detoxification and longer-term substance abuse treatment. 
• The Resource Center focuses on employment and searches for housing, medical care, and other forms of assistance. It also provides training and e-mail access. 
• Wellness Program: Doctors and nurses from Women of Means and Boston Health Care for the Homeless are on-site five days a week for urgent care. Medical case managers assist guests in accessing Mass. Health and other benefits and make appointments with specialists. 
• The Creative Expressions Program provides opportunities for expression through art, music, drama, and dance. Volunteers lead weekly art, writing, and reading groups as well as sewing and knitting classes. These activities provide vital connections and improve self-image and self-esteem.
• Outings and Special Events: At least twice a month, small group activities give women a chance to escape, if only briefly, loneliness and poverty and to participate in the social and cultural environment of Boston. 

The annual budget of approximately $2 million comes entirely from individual donors, foundations, and corporations. There is a dynamic staff of 18 and a large corps of volunteers. A capital campaign of $3.1 million was successfully completed in 2011. The 20-member Board of Directors offers strong leadership toward realizing the full potential of WLP. The Strategic Plan has recently been updated for the next three years to include a focus on good governance and staff development

HOW TO APPLYSend cover letter, resume, and salary history to Susan Egmont, Egmont Associates, segmont@egmontassociates.com