Call Center Patient Services Specialist
Posted on: October 22, 2012
Posted by: Planned Parenthood League of Massachusetts
MORE / LESSDESCRIPTION
Planned Parenthood League Of Massachusetts
Call Center Patient Services Specialist
Boston, MA
Sexual Health Matters,
PPLM has been a leader in promoting sexual health for more than 80 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives. We advocate for policies that improve sexual health.
Job Summary:
The Call Center Patient Services Specialist (PSS) provides telephone response to all calls placed to the centralized call center of Planned Parenthood League of Massachusetts, which serves seven PPLM health centers and PPLM’s administrative offices. The Call Center PSS schedules appointments, fields inquiries about PPLM services, and triages phone calls to clinical and administrative staff as appropriate, while providing excellent customer service. The PSS works collaboratively with health center staff to ensure that patients are scheduled accurately, know what expect during their visit to the health center, and understand payment requirements.
Requirement Details:
- Some college or advanced study in human services preferred.
- Prior computer experience (Microsoft Word, PowerPoint, and Excel) required.
- Previous experience with electronic health records strongly preferred.
- Previous experience working in a health care setting strongly preferred.
- Excellent interpersonal skills and the ability to work well in a fast-paced environment.
- Ability to communicate information efficiently and effectively.
- Ability to maintain pleasant manner under pressure
- Ability to handle detailed work with precision and accuracy.
- Ability to work in a team environment.
- Commitment to customer service and satisfaction.
- Bilingual skills required.
Planned Parenthood offers a comprehensive benefit package which includes; Health and Dental insurance, retirement savings, a generous vacation package, flexible spending accounts, and many additional benefits.
Planned Parenthood is an equal opportunity employer.
MORE / LESSHOW TO APPLY
To apply please visit our website at, www.pplm.org
MORE / LESSLOCATION
- 1055 Commonwealth Avenue, Boston, Massachusetts, 02215-1001, United States
MORE / LESSDETAILS
- Education requirements
- High School
- Employment type
- Full time
- Professional level
- Entry level
- Job function
- Customer service
- Owner's areas of focus
- Youth, Health and medicine, Network of nonprofits, Family, Women
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