MORE / LESSDESCRIPTION
GENERAL SUMMARY:
This position is the front-line supervisor and customer relations representative responsible for overseeing the success and implementation of the event operations plan for the Avon Walk for Breast Cancer. This position is responsible for ensuring that all market-specific recruitment, retention and fundraising goals are met and exceeded, while maintaining overall support of Walk participants in the Avon Walk for Breast Cancer. To that end, this individual is accountable for insuring that local market recruitment activities are successfully planned and executed, leads are converted to Walk participants and that Walk participants exceed their individual fundraising goals by continued motivational support and focus on stratification. This position will spearhead and manage all local fundraising and training programming, alumni re-engagement and lead conversion efforts, in addition to implementing office protocol and activities, and oversee operations personnel in the local office.
ESSENTIAL JOB FUNCTIONS
Direct Report Personnel - Management
- Manages a team of operations staff ranging from 3 to 7 direct reports – primarily Walker Coach/Coordinator personnel – to achieve the recruitment, fundraising, and retention goals of the Avon Walk for Breast Cancer.
- Trains, coaches, and provides constructive feedback to direct reports, Walker Coach/Coordinators to continue motivation and/or performance of goal expectations for conversions and retention.
- Assigns projects and tasks based on the level of competency using the appropriate leadership style (direct, coach, support or delegate) to ensure the employee has the type of input needed to succeed.
- Provides immediate feedback to direct report(s) for actions requiring correction or development.
- Serves as liaison to the Vice President of Human Resources for local office staff including personnel issues for resolution or training, concerns, employee celebrations, and/or benefit and payroll questions.
- Oversees local office activity and productivity of local operations staff (Walker Coach/Coordinators) by starting the day before others and staying until the end of the workday. This ensures that the person in this position is aware of activities and production and can report first hand any situation for praise or performance issues needed to the National Operations Manager.
Recruitment
- Offers impeccable customer service to walkers relative to recruitment way of leadership, motivation and knowledge.
- Supports and implements all recruitment efforts within the local market, as directed by National Operations Manager.
- Manages lead program and all recruitment efforts carried out by local Walker Coach/Coordinators.
- Oversees and works closely with the Walker Coach/Coordinators to successfully execute presentations and sales events as well as to manage outreach efforts on a local, regional and state-wide level.
- Continually analyzes the effectiveness of all statewide outreach efforts and makes modifications when appropriate.
- Supports and implements the marketing plan in the local market, including distribution of point-of-purchase, posters, postcards, etc., in addition to developing grassroots outreach efforts, as directed by National Operations Manager.
- Conducts meetings in a public forum for people interested in participating in the event and recruits attendees to register for Avon Walk Breast Cancer events.
- Speaks publicly and presents to various groups, including corporate employee groups, civic groups, churches, colleges and universities, etc. for the purpose of recruiting participants and for assisting participants with fundraising.
Retention/Fundraising
- Supports and implements all retention and fundraising plans in the local market, as directed by National Operations Manager. This individual should become the “expert” in their market.
- Manages strategic walker retention plan; works with Walker Coach/Coordinators to create evolving support systems for walkers.
- Oversees and manages all fundraising and training event scheduling and workshops; identifies sites and communication strategies.
- Monitors level of fundraising to assess whether walkers are reaching or exceeding their goals, and works closely with National Operations Manager to create plans for increasing fundraising success.
- Oversees planning and implementation of special events (including but not limited to events such as: Kick-Off events, Expos and Training days), while working closely with the Walker Coach/Coordinators.
Office Environment Coordination
- Facilitate cooperation and coordination with local Logistics efforts.
- Manages the maintenance of local office supplies and facility by enlisting the help of all local staff personnel.
- Provides weekly status and data reports to National Operations Manager and others, as determined.
- Serves as the direct contact for any office relocation processes, office equipment or office-space maintenance.
- Serves as the direct contact for the Avon Foundation for Women Donation Office.
- Manages all local office vendors and inventories on a daily basis.
- Performs other related duties as assigned by management, including unique duties assigned while working actual events.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Minimum of 3 years of progressively responsible customer service experience in a high-paced environment, preferably in the area of high-volume, customer relationship management.
- Demonstrated ability to provide effective leadership, meet sales and fundraising goals, plan and implement successful fundraising activities to further sales and fundraising goals, while participating in high-level customer service support.
- Demonstrated and proven presentation and public speaking skills are required.
- Demonstrated project management skills, including facility in managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.
- Ability to accept input from all levels of the organization while maintaining a consistent and supportive environment for all staff.
- Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills.
- Experience fundraising and training for an outdoor athletic event, and the ability to train others how to fundraise and how to train to walk in a long-distance event.
- Proven ability to deliver high-touch customer service and work with customer relations management (CRM) database systems (e.g., keep contact logs, conversation notes, and implement follow-ups).
- Ability to work independently, to work under supervision, and to work in a team-based and goal-oriented environment.
- Proficient with the PC and Microsoft Office, specifically Word and Excel.
- Ability to maintain confidentiality.
- Ability to effectively delegate and then manage responsibility.
- Ability to communicate with employees and other agency contacts in a courteous and professional manner, including client interactions with the Avon Foundation and its affiliates.
- Ability to maintain and adhere to schedules.
- Ability to present oral and written reports.
- Ability to use considerable judgment and initiative required to establish work procedures.
- Ability to make decisions in accordance with established policies and procedures.
- Ability to work evening and weekend hours.
- Ability to actively participate in the logistical and operational tasks of the actual Event, as well as pre-and post-Event activities.
- Ability to work 3 + Avon Walk for Breast Cancer events which means a 6-day commitment per event. Employees may work a minimum of 3 events.
- Ability to work the Avon Walk for Breast Cancer event, which is a 2 day event with a week-long preparation period entailing strenuous physical activity with possible continuous lifting of up to 50 pounds. Ability to stand for 16 hours daily over the course of the event. Ability to work at varied hours; event preparation can entail early morning and late night activity.
- Local and national travel required.
EDUCATION AND EXPERIENCE:
Bachelor’s degree preferred. Proven success in customer relationship management software. Experience with sales and fundraising efforts in relation to special events for not-for-profit institutions or charitable causes. Direct, personal experience with fundraising programs, as well as long-distance walking and physical training programs. Strong experience in organizing, coordinating, and motivating groups of event participants, and volunteers. Familiarity with CRM programs.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
MORE / LESSHOW TO APPLY
Please submit a resume and cover letter to jobs.newyork@avonwalk.org .
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