Medical Biller, Santa Cruz Community Health Centers, Santa Cruz, CA

Medical Biller

Posted on: February 5, 2015
Posted by: Santa Cruz Community Health Centers

The Santa Cruz Community Health Centers (SCCHC) began as a women's health collective in 1974 with the mission of providing high quality health services and advocating the feminist goals of social, political, and economic quality. Now, 40 years later, we serve that same mission as a nonprofit Federally Qualified Health Center operating two separate sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; and our new East Cliff Family Health Center in Live Oak, serving everyone.

The SCCHC has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all of our patients have access to comprehensive, quality health care.

Job Summary and Duties

Billers are responsible for performing medical billing duties. Duties include, but are not limited to: providing excellent customer service, negotiating sliding-scale fee payments, preparing and sending electronic third party billing, explaining agency billing policies, registering patients, accepting payments and effectively using our electronic health records and practice management systems. Billers are expected to demonstrate exceptional patient relations, organizational, and time management skills. In addition, the ability to demonstrate critical thinking skills is essential.

COMPETENCIES (Excerpt)

Job Expertise

• Demonstrates knowledge and use of billing and clinic procedures and policies and applicable rules and regulations
• Effectively gathers and uses information, procedures, materials, equipment and techniques, etc., required for job

Customer Service

• Provides patient-centered customer service at all times
• Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful and friendly manner
• Approaches problem-solving by focusing on patients first
• Addresses customer complaints/problems in a timely manner

Communication Skills

• Oral and written communication is clear, concise, accurate, positive and respectful
• Translates for and communicates with Spanish speaking patients
• Checks work related email and mailbox on a daily basis

Teamwork/Interpersonal Skills

• Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence
• Demonstrates a positive attitude, flexibility and the ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills

Judgment/Problem Solving

• Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions
• Demonstrates good judgment in making decisions
• Resolves issues independently and only seeks assistance as needed

Reliability

• Completes all assigned duties in an accurate, timely and efficient manner

• Arrives to work on time and maintains consistent attendance
• Meets established schedules and deadlines
• Maintains patient confidentiality as required by HIPAA

MINIMUM QUALIFICATIONS

• One year experience handling money/cashiering/bookkeeping
• Bilingual English/Spanish
• Knowledge of or interest in women's health
• Experience with and ability to perform precise, detailed work
• Ability to work in fast paced environment
• Customer service experience and skills

DESIRABLE QUALIFICATIONS

• One year experience with medical data entry
• Knowledge of ICD-9 and CPT coding
• Experience with Medi-Cal, Family Pact and private insurance
• Experience working with community/women's organizations

SALARY & BENEFITS

Competitive salary and benefits package. Paid time off accrual and paid holidays from date of hire. Employer subsidized health, dental and life insurance, voluntary vision and tax-deferred annuity plan after 90 days of employment with a satisfactory review.

APPLICATION PROCESS

1. To apply, complete employment application on Careers page of our website: www.schealthcenters.org

2. Submit application and current resume with letter of interest to human resources at HR@schealthcenters.org. No phone inquiries please.

THE SANTA CRUZ COMMUNITY HEALTH CENTERS IS AN EQUAL OPPORTUNITY EMPLOYER