The Membership Associate is responsible for the day-to-day administrative support of the membership program. The person in this position will serve as the main point of contact for NARAL Pro-Choice America members each day. She/he is responsible for the daily tracking of all membership revenue, as well as the management of the sustainer and acknowledgement programs. The Membership Associate is also responsible for performing various database operations for the membership program and providing administrative support for the workplace giving and planned giving programs.
Addresses member service concerns via phone, email and mail, ensuring any necessary follow-up.
Processes membership donations and tracks all revenue from the membership program on a daily basis.
Processes and tracks all membership invoices, postage requests, check requests and purchase orders.
Manages administrative aspects of the online program, including the creation and implementation of source codes, and the creation and maintenance of online donation forms.
Oversees acknowledgement program, including oversight of outside vendor and regular updates of acknowledgment copy.
Oversees day-to-day operations of the sustainer program.
Performs various database tasks for the membership program, including but not limited to telemarketing credit card uploads, source code uploads, and end-of-campaign telemarketing uploads.
Attends all membership strategy and implementation meetings.
Provides administrative and data support for the workplace giving and planned giving programs.
Assists Deputy Director for Membership with PAC FEC reporting as needed.
Other duties as assigned.
College degree required
1-2 years nonprofit, membership relevant experience preferred.
1-2 years of database experience preferred.
Knowledge of Excel and Word software required.
Knowledge of eCRM systems, especially Convio preferred.
Must be able to utilize databases and organize complex records.
Knowledge of diverse groups, working with a multicultural workforce and sensitivity to and appreciation of cultural differences is required.
Clear understanding of and commitment to NARAL Pro-Choice America's mission and goals.