Receptionist, Seleni Institute, New York, NY

Receptionist

Posted on: April 8, 2013
Posted by: Seleni Institute

ORGANIZATIONAL SUMMARY 

The Seleni Institute is addressing the reproductive and maternal mental health concerns of women through comprehensive, individualized treatment in a caring environment. Our progressive, collaborative, multidisciplinary approach both improves outcomes for our patients and advances reproductive and maternal mental health care for women.

JOB DESCRIPTION

The Seleni Institute is seeking a highly skilled and motivated individual to join our team as a Receptionist.

Reporting directly to the Patient Director, the Receptionist serves as a key member of the clinical operations and administrative teams to support patients, their families, and guests during their visits at the Seleni Institute. The Receptionist is responsible for providing a warm welcome and supportive atmosphere to patients and families while at the Seleni Institute. The Receptionist also oversees all aspects of the waiting area as well as assisting in administrative tasks for our clinical team maintaining a well-run office and helping to advance the mission of the Seleni Institute. Located at the Seleni Institute headquarters in New York City, this is an exempt, part to full-time position. Compensation is commensurate with experience.

RESPONSIBILITIES

• Greet patients and their families, as well as visitors at the first floor reception desk
• Provide a warm, welcoming and supportive environment.
• Oversee patient experience from the time patients and guests enter, to the time they leave, including checking in and out of appointments.
• Speak with new patients via phone and email, taking initial intake information in order to schedule with the clinical team.
• Act as a resource to families, providing answers to frequently asked questions and suggesting educational materials.
• Score psychological rating scales and behavioral questionnaires, and prepare necessary documentation for new patient appointments.
• Assist clinical and administrative staff in preparing patient appointments.
• Maintain patient confidentiality.
• Provide coverage for other clinical support staff, as needed.
• Oversee 1st floor waiting area, including readiness and cleanliness.
• Other duties as assigned.

QUALIFICATIONS

• Minimum of a Bachelor's Degree or equivalent and 1-2 years of work experience.
• Passion for the Seleni Institute mission.
• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff.
• Ability to provide patients and their families with compassionate and efficient support during their visits to the Seleni Institute.
• Team player and ability to establish and maintain effective working relationships.
• Energetic, patient and collaborative.
• Thorough, accurate and conscientious about assignments.
• Ability to work in a fast-paced environment and multi-task.
• Ability to maintain discretion and integrity.
• Strong interpersonal, communication, and customer service skills.
• Strong verbal and written communication skills.
• Strong knowledge of administrative and clerical procedures.
• Strong skills on Apple/Mac OS operating computer systems and associated software including MS Office and Outlook.

To Apply: 

Email resume and cover letter to info@seleni.org with subject line: Clinical Administrative Associate. Be prepared to provide references on request. No phone calls please.

Expectations and Terms: Seleni Institute offers competitive salaries commensurate with experience, along with an excellent, comprehensive benefits package including health, dental, vision, life, and disability insurance, 401k savings plan, paid time off, and professional development opportunities.

This is an exempt position and the employee is not eligible for overtime pay or compensatory time. However, employee understands that the nature of the position may entail additional hours for occasional meetings, emergency consults, etc.

Employment at Will Relationship: This position description does not constitute a guarantee that employment will continue for any specified period of time. Rather, employment is at the mutual consent of the employee and Seleni, and can be terminated at will by the employee or by Seleni. Seleni reserves the right to modify the job description at any time.

Seleni is an Equal Opportunity Employer. Seleni is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are strongly encouraged to apply.