Crisis Line & Intake Coordinator, Battered Women's Support Services, Vancouver, BC

Crisis Line and Intake Coordinator

Posted on: April 11, 2013
Application deadline: April 26, 2013
Posted by: Battered Women's Support Services

DESCRIPTION

The purpose of this position is to address gender inequalities and ultimately to end violence against girls and women through working from a feminist decolonizing, intersectional approach. Within this position, emotional support, information, crisis intervention, advocacy and referrals will be provided.

RESPONSIBILITIES

• Delivers direct services in accordance with BWSS statement of philosophy and in accordance with the Provincial Government program standards for Community Based-Victim Service Programs
• Provides individual emotional support, co-facilitation of specialized support groups, program intake, assessment, safety planning, referrals, and advocacy for social justice as well as attends networking meetings, interagency and system liaison meetings
• Organizes and schedules Intake/Crisis Line coverage with the Crisis Team Staff members and Intake/Crisis Volunteers such as, recruiting, selecting, scheduling, training, orientating, supervising, evaluating and dismissing women volunteers
• Provides direct services during peak periods and provides coverage where needed
• Works in collaboration with the BWSS Crisis Team and the Manager of Direct Service and Clinical Practice to design and develop specialized support groups for girls and women who have experienced abuse and violence
• Supports the Women's Safety and Outreach Program through responding and coordinating assisted referrals from collateral agencies
• Formulates program policies and procedures and evaluates the Crisis Line and Intake volunteer program
• Co-facilitates Volunteer Training Program with Manager of Direct Service and Clinical Practice and other team members minimum of twice yearly
• Coordinates a monthly training and volunteer networking meetings as well as the annual special events for volunteers
• Promotes public awareness and supports the BWSS Crisis Line and Intake Volunteer Program by producing promotional materials as well as develops applicable handouts for women accessing BWSS training
• Assists with debriefing and case consultation with BWSS staff
• Prepares related reports and compiles statistics on program operation
• Solicits and responds to requests for public education and speaking engagements and relevant community committees on violence against women
• Participates in debriefing and case consultation with BWSS Crisis Team, BWSS Counseling Team and the Manager of Direct Services and Clinical Practice
• Participates in individual and group supervision with the Manager of Direct Services and Clinical Practice
• Works in collaboration with the Executive Director and/or our Communication's team to routinely prepare written communication as it relates to social justice and as per our communication strategy

QUALIFICATIONS

• Minimum three years of recent experience working in related field
• Minimum three years recent coordinating and administrative experience
• Minimum three years recent experience managing volunteers
• Previous experience with multi-disciplinary team
• Proven ability to make and sustain excellent interpersonal relationships
• Strong crisis intervention skills
• Strong group facilitation skills
• Feminist leadership skills
• Strong feminist analysis of violence against girls and women
• Strong anti-oppression commitment, awareness and analysis and demonstrated ability to apply analysis
• Knowledge and experience working with survivors of historic racism and the impact of colonization and residential school
• Demonstrated cultural competency including awareness of diverse marginalized communities in the Lower Mainland and ability to work with women from various cultural communities
• Strong conflict resolution skills and demonstrated ability to work as a member of a team
• Satisfactory criminal record check

This positions requires union membership

Part-Time position 32 hours a week at $18.55 per hour plus benefits

Hours of work will be from 9am to 5pm Tuesday through Friday,

With a 12pm to 8pm rotation on Wednesdays (other evenings are required)

HOW TO APPLY

Send cover letter and resume detailing how you meet or exceed these qualifications to:

Rosa Elena Arteaga

P.O. Box 21503 1424 Commercial Dr., Vancouver, BC, V5L 5G2

Fax: 604-687-1864, Email: rosa@bwss.org 

No telephone calls, please