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Sunday, August 4, 2013

Quality & Operations Assistant, National Abortion Federation, Washington, DC

Quality and Operations Assistant

Posted on: August 2, 2013

Application deadline: October 4, 2013

Posted by: National Abortion Federation


The NAF Hotline Fund is a 501 (c)(3) organization dedicated to providing accurate, unbiased reproductive health care information to women from diverse backgrounds and to providing callers with confidential consultation and referrals to providers of quality abortion care. The Hotline Fund also provides case management services to women with special needs and limited financial assistance to help subsidize care for low-income women. The Hotline provides services in English, Spanish, and French.


The Quality and Operations Assistant will work with both the Data Processing Manager and the Clinical Data Manager to provide administrative support to the Hotline. These duties will include:

•Sorting, entering, scanning, and filing data; •Providing support resources for members; •Analyzing and tracking compliance data; •Corresponding with members; •Maintaining the quality of documents; and •Helping provide compliance and quality trainings.


•Demonstrated commitment to a woman's right to choose abortion ; •Ability to work quickly, efficiently, and accurately with great attention to detail; •Ability to work in a fast-paced environment; •Ability to work on a variety of projects and be able to manage multiple deadlines; •Prior experience working with databases required; •Ability to work independently as well as in a team; •Interest in doing administrative work for non profit organizations; •Understanding of women's complex social and financial situations; •Bachelor's degree or equivalent work experience; •Previous experience working with a membership organization or in customer service, and at least one year of professional or intern experience required; and •Experience with Microsoft Access strongly preferred.


Qualified individuals should mail, fax, or email a cover letter and resume to: Hotline Director; NAF Hotline Fund; 1660 L Street NW, Suite 450; Washington, DC 20036; fax: 202-667-5890; email:

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