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Wednesday, August 14, 2013

Enrollment Specialist, Make the Road New York, Brooklyn & Staten Island, New York

Enrollment Specialist

Posted on: August 9, 2013
Posted by: Make the Road New York


MRNY seeks 2 dynamic mission-driven experienced professional staff to provide health insurance enrollment assistance to individuals and small businesses through New York State's Health Benefit Exchange.
MRNY is hiring for 2 positions: 1 Full time (40 hours/week) enrollment specialist in Brooklyn and 1 full time (40 hours/week) enrollment specialist in Staten Island.
Make the Road New Yorkbuilds the power of Latino and working class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road operates neighborhood-based community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; and Brentwood, Long Island. With a membership of more than 10,000 low-income New Yorkers, Make the Road tackles the critical issues facing our community: workplace justice, tenants' rights, immigrant civil rights, language-access, LGBTQ justice, public education, health care access, and immigration reform.
MRNY is a multi-service organization. Our Education Department offers ESOL, Spanish-language literacy, and computer literacy, and in-school and after-school youth programs. Our Community Organizing Projects help New Yorkers to implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. And our Department of Legal & Support Services provides direct legal representation, case management, and facilitated enrollment into public health insurance programs, training, and strategic support for members and organizing campaigns. Our attorneys and advocates specialize in labor and employment law, public benefits, disability benefits, housing law, healthcare and health insurance access, immigration, public education, domestic violence, and LGBT (Lesbian, Gay, Bisexual, and Transgender) civil rights issues.
Legal and support services at Make the Road NEW YORK:
The Department of Legal and Support Services at Make the Road New York works to strengthen Make the Road's organizing work by (1) helping to envision and implement leverage strategies (including strategic litigation) that help win our organizing campaigns; (2) providing technical legal support for policy work; and (3) providing legal and support services to draw in new members and help meet the immediate needs of MRNY's active members.
  • Advise consumers on eligibility for premium subsidies and public health insurance programs, like Medicaid and Child Health Plus
  • Enroll consumers into public and/or private health coverage in the New York Health Benefit Exchange
  • Help consumers choose an appropriate qualified health plan
  • Educate consumers on their benefits and responsibilities under the Affordable Care Act
  • Make sure all applications are accurately completed and submitted on time, adhering to submission deadlines
  • Maintain thorough case records of services provided, advice and/or referrals
  • Schedule and maintain appointments with potentially eligible consumers
  • Meet productivity and quality performance targets
  • Attend scheduled staff meetings and trainings
  • Conduct community outreach to potential enrollees
  • Work with other MRNY staff to envision and implement ways to support and mobilize MRNY members around health-related issues.
  • Work with health team to identify health issues of concern and develop strategy/carry out initiatives to solve systemic problems in the health system
  • Experience: A minimum of one year experience providing assistance to consumers and/or advocates on health insurance and health care access issues
  • Experience conducting outreach to recruit eligible participants in large numbers
  • Bachelor's degree or equivalent experience in public health, public administration or a related field
  • Fully Bilingual (Spanish/English)
  • Ability to work in a fast-paced, high-energy environment
  • High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole
  • Ability to work under pressure during deadlines
  • Ability to work in more than one work site
  • Flexible work schedule, some evenings or weekends required
  • Strong computer skills (web-based database, word processing, Excel, etc.)
  • Strong verbal and written communication skills
  • Must be willing and able to work in a multi-cultural and multi-ethnic work environment
  • A commitment to collective action and community organizing
  • Case management experience
  • Experience providing workshops/ community presentations
  • Experience working with the population that MRNY serves
Persons of color, persons with disabilities, and gay, lesbian, bisexual, transgender and queer individuals are encouraged to apply. Make the Road is an equal opportunity employer.
Starting salary is based on a scale set by a democratically-elected personnel committee and will depend on factors such as experience and education. MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days and paid maternity / paternity leave.
Forward a cover letter and resume by email to Please write "Application for Enrollment Specialist Brooklyn" or "Application for Enrollment Specialist Staten Island" (depending on which position you are applying for) in the subject line, attach cover letter/resume AND include both in the body of the email. Applications will be considered on a rolling basis.

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