Business Support Specialist, The Center for Women & Enterprise, Boston, MA

Business Support Specialist

Posted on: May 24, 2013
Application deadline: June 3, 2013
Posted by: The Center for Women and Enterprise

DESCRIPTION

The Center for Women & Enterprise (CWE) was founded in 1995 and has grown to become the largest regional women's entrepreneurial development center in New England. Our mission is to empower women to become economically self-sufficient and to prosper through business and entrepreneurship. CWE provides education, technical assistance, networking, access to capital, and access to markets through multi-week courses, workshops, and women's business certification.

JOB OVERVIEW

The Business Support Specialist is responsible for ensuring the successful delivery and administration of CWE's community-based programs. Primary responsibilities include: program outreach and recruiting, managing program logistics, achieving program goals and ensuring high-quality program provision in community-based classrooms. The role may also include: instructing classes as needed and providing business advice and resources. Initial program focus will be in the Fairmount-Indigo corridor of Boston; other sites TBD.

DUTIES & RESPONSIBILITIES

• Conducts outreach to potential clients, including attending appropriate networking events
• Develops and maintains strong relationships with strategic partners
• Responsible for meeting program attendance goals, as set by Program Manager
• Recruits and hires program instructors and consultants
• Ensures that instructors and consultants are trained in accordance with CWE standards
• Reviews client evaluations and makes recommendations about program improvement to Program Manager.
• Ensures that CWE program standards are maintained: adherence to curricula, presentation standards
• Registers clients and performs associated administrative and data collection duties
• Collects, organizes, and analyzes information about clients to recommend an appropriate plan for use of CWE programs and counseling
• Maintains an understanding of all CWE programs, so that clients may be referred appropriately
• Maintain ongoing contact with clients during program to ensure that clients are meeting their objectives
• Conducts follow up with clients, as required
• May teach classes and/or coordinate client consulting appointments
• Other duties as assigned

Hours: 30 hours a week

QUALIFICATIONS

• Bachelor's degree in economics, business administration or related field
• Minimum two to four years professional experience in fields of small business management, economic development, micro-enterprise, and/or not-for-profit management
• Proven skills in client outreach and community development
• Exceptional interpersonal, relationship management and customer service abilities
• Excellent organizational and decision-making skills and attention to detail
• Sensitivity to the needs of a diverse client base
• Spanish, Portuguese, or Cape Verdean-Creole speaking a plus
• Proficiency in MS Office, experience with Raiser's Edge desirable
• Ability to work as part of a team in a fast paced environment
• Equivalent combination of education and experience will be considered
• Ability to work some evenings

HOW TO APPLY

Please email your resume and cover letter to Gina Marciano, Program Manager, Eastern Massachusetts and Community Classroom at gmarciano@cweonline.org