Health Center Manager, Planned Parenthood Health Systems, Winston-Salem, NC

Health Center Manager

Posted on: May 24, 2013
Application deadline: June 30, 2013
Posted by: Planned Parenthood Health Systems

DESCRIPTION OF DUTIES

• Provide direct management of the center. Responsible for overall efficient operations, fiscal performance, professional environment, staff selection and development, and maintenance of equipment, supplies and facility.
• Conduct periodic patient flow assessments for quality improvements.
• Provide direct patient care as appropriate.
• Hire, train, schedule, and evaluate non-clinician and volunteer personnel.
• Participate with Vice President for Medical Services (VPMS), Lead Clinician, Regional Director and Medical Director in the hiring, training and evaluation of clinician staff. Directly supervise clinicians in all areas except medical judgment, which is to be evaluated by the Medical Director.
• Delegate responsibilities among center personnel. Authorize all personnel- related actions, including time sheets. Conduct periodic and annual performance evaluations and competency reviews.
• Determine patient, clinician and employee schedules for effective and efficient health center operations and patient services within affiliate standards and guidelines.
• Assess and recommend staffing patterns and periodically reassess needs for adequate staffing of health center operations.
• Train and interpret new services policies for staff, volunteers and patients.
• Ensure staff productivity via prospective performance tracking, and provide ongoing supervision and training to achieve productivity standards.
• Demonstrate ability to manage and supervise people, giving support, evaluating, and holding employees accountable while maintaining high morale and productivity.
• Develop annual budget and business plan, under instruction of the VPMS. Monitor and adhere to established budgets through reports, justifications and action plans to address variances in operations and related information at the center level.
• Oversee insurance billing procedures, adhering to affiliate standards and resolving overdue accounts in a timely manner.
• Participate in PPHS's Quality Management Committee. Maintain PPHS quality management guidelines for lab and medical services.
• Monitor quality of patient care provided by health center staff. Evaluate customer concerns on a regular basis, addressing complaints as required.
• Manage abnormal pap smear follow-up/ referral system in accordance with PPHS guidelines.
• Complete patient statistical reports, as requested.

QUALIFICATIONS

Education: Bachelor's degree, preferably in management
Experience: 3-5 years supervisory/ management experience, with one year in a health care environment preferred.
Personal: Ability to manage multiple program services and tasks; Attention to detail; Ability to respond appropriately to changing situations; Great communication skills, both oral and written; Ability to relate to diverse constituencies; Ability to self-motivate, work independently and as a team member; Commitment to department goals regarding quality, productivity and customer service; Willingness to work evenings and Saturdays; Commitment to the mission and philosophy of Planned Parenthood
Vision, Hearing, and Speaking: Must be able to read and analyze data daily. Required to hear telephone and communicate with staff and public daily via telephone and in person.
Agility and Dexterity: Must be able to input and retrieve data daily. Required to perform written communication and use office equipment necessary to the performance of job duties (computer, printer, fax, telephone, calculator, postage meter, copy machine).
Mental: Ability to read, comprehend and analyze data daily.

HOW TO APPLY

Visit www.pphs.org to apply